Learn how to review COIs and other insurance documents like an expert
If you are a property manager, you probably review insurance documents (such as certificates of insurance, or COIs) for compliance regularly. This free video course will explain the basics of most common COI elements, provisions and endorsements, and teach you how to review insurance documents 3x faster and more accurately.
Who is this course for?
- Property managers and admins
- VPs of Property Management and executives
- Anybody in real estate who reviews COIs
8
Videos
6
Quizzes
54 Min
Duration
1
Compliance test
- Review COIs and endorsements for compliance.
- Spot coverage gaps in tenants' and vendors' insurance documentation.
- Avoid common mistakes that property managers make on a daily basis when conducting compliance reviews.
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Part 6: Common Mistakes Property Managers Make When Reviewing COIs
Watch time - 5:03 minutes
Show Transcript
In today’s episode, we’re going to be delving into three common mistakes that we see property managers make when reviewing COIs.
The first mistake that we’re going to touch upon is not knowing the difference between an Endorsement and a Provision.
If a Waiver of Subrogation Endorsement is required, for example, we are NOT looking at the COI to see if there’s a Waiver of Subrogation there.
An Endorsement has to be a separate page. It is NOT on the COI. So even if the checkbox for Waiver of Subrogation is checked, even if the Description of Operations has something about a Waiver of Subrogation, an Endorsement is required. That’s why we’re looking for a separate page.
The same goes for any other kind of Endorsement. That’s required. Just noting something on the COI is not enough—we need to see a SEPARATE endorsement.
Another common mistake that property managers make is not knowing the difference between Employer’s Liability and Workers’ Compensation limits.
Workers’ Compensation comes with a Workers’ Compensation component and an Employer’s Liability component. Both with separate limits. They cannot be used interchangeably as the words refer to different limits.
Workers’ Compensation is a no-fault line of insurance, meaning it covers accidents regardless of who is at fault. If anyone is at fault at all, regardless, no questions asked it will cover employees’ lost wages and medical expenses caused by an accident.
Employer’s Liability, on the other hand, is fault dependent. That means that in order for the Employer’s Liability to pay out, some form of liability must be proven on behalf of the property manager or landlord that their action or inaction contributed to an accident.
Then Employer’s Liability will cover the cost of a lawsuit and the legal fees. As you can see, these two types of insurance serve different purposes, and they also have different limits. If we take a look at a COI, we’re going to see three limits in the Workers’ Compensation row that refer only to Employer’s Liability.
Meanwhile, there’s a checkbox for Workers’ Compensation.
This checkbox ensures that Workers’ Compensation limits purchased meet the requirements of the state. That’s why it’s called per statute.
Per statute means that the limits are in compliance with the limits set forth by the state. Insurance requirements will often specify limits that are required
for Employer’s Liability, as well as per statute limits, or limits in compliance with the state for Workers’ Compensation. Both requirements need to be met. One does not satisfy the other.
The last common mistake that I want to bring up that property managers often make is not knowing the difference between Property Insurance and General Liability’s property component and confusing the two and taking one for the other.
When property insurance is required, no component of a liability policy can be taken as satisfying that requirement.
We are looking for something completely separate from the liability policies. Property insurance is a first-person type of insurance. It covers the Insured’s own property. In this case, the vendor or tenant’s property needs to be covered.
We’re going to know if the proper insurance component of the requirements has been met by finding the word “property insurance” or something relating to the type of property insurance covered on the COI or on a separate COI that’s specifically for property insurance.
No part of the liability policies going to meet this requirement – though insurance brokers will often think that it does.
Liability policies do cover property damage, but they’re covering third-party property damage, AKA property damage to the landlord or the property manager, their property damage would be covered if a vendor tenant accidentally damages it.
But we are ensuring that the vendor and tenants also have first-party property insurance because if their property gets damaged, it could result in a landlord or property manager lawsuit. And that’s what we’re trying to protect against.
We hope you’ve enjoyed our video course.
I’m Alex Kario, Head of Auditing Operations here at Jones—the compliance solution powering the built world. Until next time!
Course curriculum
Lesson
Instructor
Part 1: How to Review a COI
4:37
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In this lesson, we will look into the most important elements of a COI— the Insured Name, the Table of Policies, the Description of Operations box, the Certificate Holder, and the Signature. We will review the Acord 25 form and learn what to look for to make sure the COI is valid.
Part 2: Endorsements
5:01
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In this lesson, we will learn about Endorsements—what it is, the four main Endorsement types, and the difference between Schedule and Blanket Endorsements. We will also review how to identify Endorsements and reveal a shortcut that help the Jones Team save hundreds of hours when it comes to distinguishing Endorsements—the alphanumeric codes.
Part 3: Additional Insured
6:10
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In this lesson, we will focus on Additional Insured. We will learn the difference between AI status and AI endorsement, the 4 main places you can find information about the Additional Insured in insurance documents, and the two main types of Additional Insured coverage that we see in Endorsements—Ongoing Operations and Completed Operations.
Part 4: Waiver of Subrogation, Primary & Non-Contributory, and Notice of Cancellation
6:28
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In this lesson, we will dive into three very common requirements that everybody should pay attention to when reviewing COIs: 1) Waiver Subrogation, 2) Primary & Non-Contributory, and 3) 30 Days’ Notice of Cancellation. We will review what purpose each of these requirements serve and where to look for evidence that these requirements are satisfied in the insurance documents.
Part 5: Property Insurance
6:08
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In this lesson, we will look into Property Insurance. We will review the difference between Property Insurance and the Property component of Liability Insurance, look at different places we can find evidence of Property Insurance— such as Acord 25, Acord 24, Acord 27, and Acord 28, and learn how to review Property Insurance for compliance.
Part 6: Common Mistakes Property Managers Make When Reviewing COIs
5:03
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In this lesson, we are going to discuss three most common mistakes that we see property managers make: 1) confusing Endorsements and Provisions, 2) failing to distinguish between Workers’ Comp and Employer’s Liability, and 3) confusing Property Insurance with the Property component of General Liability. We are going to dissect and explain every use case.
Part 7: General Liability - Part A
11:01
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In this lesson, we will focus on General Liability. We will learn how leases refer to General Liability, how to identify General Liability in leases, what General Liability covers, how to check limits, the difference between Split Limits and Combined Single Limits, and the difference between Occurrence Basis and Each Occurrence.
Part 8: General Liability Continued - Part B
9:21
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In this lesson, we will continue our discussion on General Liability. We will look into Damage to Rented Premises, Personal and Advertising Injury, Personal Injury, Products/Completed Operations, and Medical Expenses. We will review the Acord 25 form and learn what to look for to make sure the COI is valid.